Billing FAQs

What name will appear on my bank or card statement?

This depends on how you paid for your credits. If you paid by online bank payment, the transaction will appear on your statement as Visional Media. If you paid via credit or debit card, the transaction may appear as VMediaOne or VMediaTwo.

Why doesn't the name on my statement match Xpanded?

Payments are processed by our billing partner, so the name displayed on your statement may differ from the name of the website. If you see a charge from Visional Media or VMediaOne or VMediaTwo that matches the date and amount of your credit purchase, this is your Xpanded payment.

I don't recognise a charge on my statement. What should I do?

First, check whether the date and amount match a credit purchase on your account, remembering that online bank payments show as Visional Media and card payments show as VMediaOne or VMediaTwo.

If you still don't recognise the charge, please email us at feedback@xpanded.com with the date, amount and the name shown on your statement so we can look into it for you.

How long does it take for my payment to show on my statement?

Card payments usually appear within a few days, although some banks show them as “pending” first. Online bank payments typically appear sooner. If a payment hasn't appeared after a few working days, your bank will be able to confirm its status.

My payment went through but I haven't received my credits. What should I do?

Please email feedback@xpanded.com with the date and amount of your payment, the payment method you used and the email address linked to your account. Our team will check the transaction and make sure your credits are applied.

Can I get a receipt for my purchase?

Yes. If you need a receipt or proof of purchase, please contact feedback@xpanded.com with your account email address and details of the purchase.

Who do I contact with any other billing questions?

For any billing or payment queries, please email our support team at feedback@xpanded.com. Including your account email address, the date and amount of the transaction and how you paid will help us resolve your query quickly.

CCBill

If your billing was charged by CCBill: if you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill via phone 1.888.596.9279, or email at consumersupport@ccbill.com.