Contact Us

If you have a question or need help, get in touch and we'll come back to you as soon as we can.

We are Visional Media Ltd (trading as ‘Xpanded’), a company registered in England under company number 04247285, with VAT number 877113217 (“Xpanded”). We operate the website www.xpanded.com (the “Website”).

Email: feedback@xpanded.com

Billing Issues

For billing enquires for payments made using Open Banking, if you used your online or mobile banking app to make payment directly to us please contact us at feedback@xpanded.com.

CCBill

If your billing was charged by CCBill: if you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill via phone 1.888.596.9279, or email at consumersupport@ccbill.com.

Complaints

For all complaints, please contact us through feedback@xpanded.com. Complaints will be reviewed and resolved within five (5) business days. That resolution will then be communicated to the Complainant. Appeals or requests for any decision made should be presented, again, to feedback@xpanded.com.

Appeals

If you have been depicted in any content and would like to appeal removal of such content, please notify us by email feedback@xpanded.com. If there should be disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral party, with any associated costs to be covered by the merchant.